Frequently Asked Questions

Shipping is free on orders over $49. Smaller orders ship at a flat, calculated rate shown at checkout.

Yes — choose your store with the pickup-store selector in the header, and we'll have eligible items ready at your local Brook Mays or H&H Music. See store locations →

Most new, unused items can be returned within 30 days with the original receipt and packaging. Some items (reeds, mouthpieces, special orders) are non-returnable for hygiene or custom reasons.

Pick your student's instrument, choose a flexible monthly plan, and a portion of every payment can apply toward purchase. Maintenance and repair coverage is included on most plans.

Rentals include the instrument and standard accessories, plus repair/maintenance coverage on most plans. Your band director can tell you the specific outfit your school requires.

Yes — our rent-to-own plans let you apply eligible payments toward purchase. Ask any store for your current equity.

Absolutely. Our certified technicians service band instruments, orchestral strings, and guitars. Learn about repairs →

Yes — private lessons for all ages and skill levels. See lessons →