Returns & Exchanges
We want you to love what you play. Here's how returns and exchanges work.
Our 30-day return policy
Most new, unused items can be returned within 30 days of purchase for a refund or exchange. To qualify, items must be in their original, unused condition with all original packaging and accessories, and accompanied by your original receipt or proof of purchase.
What you'll need
- The item in new, unused condition
- The original packaging, manuals, and included accessories
- Your original receipt or proof of purchase
Items that can't be returned
For hygiene and custom-order reasons, the following are non-returnable:
- Reeds
- Mouthpieces
- Special orders (custom or specially ordered items)
How to start a return
The easiest way to return or exchange an item is to bring it, along with your receipt, to any Brook Mays or H&H Music store. You can also start your return online using the form below, or call (800) 637-8966 (Hablamos Español) or email us.
Start a return online
Fill out the form below and our team will review your request and send you return instructions within 1–2 business days. Make sure your item meets the 30-day return policy before submitting.
Refunds
Approved refunds are issued to your original payment method. Once your return is processed, please allow a few business days for the refund to appear, depending on your bank or card issuer.
More questions?
See our FAQ for more answers, or reach out to our team— we're happy to help.